sambridal web store FAQ section

Cancellation Policy: We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses (including sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details. - Item cancellation requests received within 12 hours of payment confirmation will be eligible for a full refund. - Item cancellation requests received within 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price. - Item cancellation requests received more than 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost. - Once your order has been shipped, it can no longer be cancelled. If you would like to cancel your order, please contact us via inbox message, we will reply you in one working day.

Please note that our items are hand-made, and they cannot be 100% exactly like the items in the photos. Just like hand painted pictures, painting the same image twice can never be exactly the same. Each listing is for making you an item which is about 90% like the item in the photos we have provided.If you have any specific requirements, you must inform us prior to production to avoid any possible alteration fees.